FAQs

Welcome to our Frequently Asked Questions page, we hope you find the answer to your question in one of the sections below, if not, please get in touch using any of the details on our Contact Us page.

Section: Products | Ordering

Products

Is Blue Bio suitable for septic tanks?

One of the common questions we are asked about our Blue Bio is whether it is suitable for Septic Tanks? And the answer is YES, in fact its very good for septic tanks. Since it harnesses the power of nature and contains no harmful chemicals it is safe to use and has no harmful environmental impacts. Not only that but Blue Bio can actually be used to boost the bacteria already working hard in septic tanks, it’s even been used to restart them before!

Canopy Cleaner and Protector

Does Canopy Cleaner and Protector contain bleach?

We’re often asked if our Canopy Cleaner contains bleach and the answer is NO!
Another common questions is whether Canopy Cleaner will fade the colours of awnings and canopies and again the answer is NO! Canopy Cleaner was specifically designed to leave behind a protective film which helps prevent UV fading which means your canopy or awning should keep its colour for longer! If you want to find out more, then check out the Canopy Cleaner & Protector page.

Waterless Wash

Does Waterless Wash contain silicone?

One of the questions we’re asked the most about Waterless Wash, is whether it contains silicone or china clay, two materials common in vehicle cleaning products. The answer is a definite ‘No’! Some silicones have been found to be persistent, bio accumulative and toxic. And the mining of china clay, in Cornwall, produces a massive 9 tonnes of waste for every 1 tonne quarried!

Our Waterless Wash has been specifically designed to have minimal impact on the environment so it is safe to use anywhere and is 100% biodegradable and non-hazardous. This question frequently arises because customers are impressed with the finish they get after using Waterless Wash, well this is due to the layer of buffable polymer that it leaves behind. This means your vehicle will look shiny and clean but not only that, the polymer forms a protective layer that will make dirt easier to clean off the next time! Want to find out more? Why not check out the Waterless Wash page.colour for longer! If you want to find out more, then check out the Canopy Cleaner & Protector page.

Ordering

How quickly will I receive my order?

Another question we are asked is when will orders be dispatched? As a general rule of thumb if your order arrives before 12.00 (midday) on a Monday – Thursday then your order will be dispatched the same day. If you order on a Friday, weekend day or Bank holiday, then your order will be dispatched on the next working day. Our courier service is a Next Day one but  the current high demand means this is occasionally 2 days. If you live in certain areas (highlands or islands of Scotland for example then it is usually a 2 day service).

We track all our parcels to make sure they arrive so if there is a problem or if the courier was unable to deliver we will be in touch to resolve the issue as soon as possible! If you experience any issues please get in touch with us and we will aim to resolve them ASAP!


Where do you deliver to?

We do frequently get asked where we can deliver to! We can deliver to anywhere in mainland UK. However, due to our courier rates, deliveries to Northern Scotland (Highlands, Aberdeenshire parts of Perthshire), Northern Ireland, Isle of Man, Isle of Wight and some other outer islands, there is an additional delivery charge. If you live in one of these areas please contact us directly. We can quote you individual delivery rates or possibly direct you to one of our distributors which may be more local! If you want to order from Europe or beyond please check out our distributor page on our website. We have distributors in various countries who may be able to assist with your order.

Latest News

2nd May 2022

Wessex Caravan Store Blog

This month our blog is all about out Wessex Carpet and Fabric Cleaner! Here at Wessex Chemicals, we all know how difficult it can be to keep carpets and upholstery in our caravans, motorhomes cars, and homes really clean! If it’s not children spilling drinks, or dogs walking in mud,…

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