Terms & Conditions

Terms and conditions for Wessex Chemical Factors Limited for the purchase of goods by Consumer Customers

Where to find information about us and our products

You can find everything you need to know about us, Wessex Chemical Factors Limited, and our products on our website or from our sales staff before you order. We also confirm the key information to you verbally if the order is made by telephone or in person, or by email if your order is made online.

When you buy from us you are agreeing that:

We only accept orders when we’ve checked them

We contact you to confirm we’ve received your order and we accept it when we dispatch the product to you or make it available for collection.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, or because we can’t verify your age (where the product is age-restricted), because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We pass on some increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We’re not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but you can contact our Customer Service Team: https://www.wessexchemicalfactors.co.uk/contact-us   or telephone 01202 823699, to end the contract and receive a refund for any products you have paid for, but not received, less reasonable costs we have already incurred.

Products can vary slightly from their pictures

A product’s true colour may not exactly match that shown our marketing or its packaging may be slightly different.

We charge you if you don’t give us information we need

We charge you additional sums if you don’t give us information we’ve asked for about how we can access your property for delivery.

If you bought online or over the telephone or in person at our premises you have a legal right to change your mind

Your legal right to change your mind. For most of our products bought online, over the telephone or at our premises, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

Your legal rights
14 days to change your mind
You pay costs of return

When you can’t change your mind. You can’t change your mind about an order for:

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If the product is for regular delivery you can only change your mind after the first delivery. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team via the contact form on our website at https://www.wessexchemicalfactors.co.uk/contact-us or by email to info@wessexchemicalfactors.co.uk or contact us on tel:+441202823699

You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can:

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team can advise you on whether we’re likely to reduce your refund.

When and how we refund you. If you tell us you’ve changed your mind about a product that hasn’t been delivered or one that we’re collecting from you, we refund you as soon as possible and within 14 days. If you’re sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must either bring it to our premises or contact our Customer Service Team on tel:+441202823699 or via our contact form on our website at https://www.wessexchemicalfactors.co.uk/contact-us or in person by speaking to our Customer Service Team at our premises. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.Remember too that you have several options for resolving disputes with us.

Summary of your key legal rights The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: Up to 30 days: if your goods are faulty, then you can get a refund.  Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.  Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

We can change products and these terms

Changes we can always make. We can always change a product:

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product. We do this to:

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we’re going to suspend supply, for more than 8 weeks you can contact our Customer Service Team to end the contract and we’ll refund any sums you’ve paid in advance for products you won’t receive.

We can withdraw products

We can stop providing a product.  We will do our best to let you know in advance on our website and we will refund any sums you’ve paid in advance for products which won’t be provided.

Product Recall

We may issue a notice to recall or withdraw products in certain circumstances such as:-

  1. the supply or use of the products infringes, or may infringe a third party´s intellectual property rights;
  2. the products are, or may be unsafe;
  3. the products are, may be, or may become illegal or non compliant with any law, regulation or government agency or industry standard; and
  4. a defect in the product may cause harm to our reputation.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

We don’t compensate you for all losses caused by us or our products

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Policy.

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our products. Our Customer Service Team can be contacted via our contact form on our website or by telephone or by email. See the contact details above.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms that apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. If you’re unhappy with the transfer you can contact our Customer Service Team to end the contract within 7 days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.


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